At Coetz™, we take pride in manufacturing premium aluminium windows, doors, and glazing products to the highest standards. Every product is carefully inspected before dispatch to ensure it meets our quality requirements. This Warranty & Returns Policy explains the coverage provided and the process for returns or warranty claims.
Effective date: August 2026.
Manufacturer’s Warranty
Coetz™ warrants that its products are free from manufacturing defects in materials and workmanship under normal residential and commercial use.
Unless otherwise stated in writing, the following warranty periods apply:
| Product | Warranty Period |
|---|---|
| Aluminium Frames | 5 Years |
| Glass (Manufacturing Defects Only) | 5 Years |
| Hardware (Locks, Handles, Hinges & Rollers) | 2 Years |
| Weather Seals & Gaskets | 2 Years |
| Powder-Coated Finishes | 5 Years (subject to proper maintenance) |
The warranty period begins on the original delivery date.
What Is Covered
This warranty covers genuine manufacturing defects including:
- Manufacturing faults in aluminium profiles.
- Defects in factory assembly.
- Manufacturing defects in certified toughened or laminated safety glass.
- Hardware failures resulting from manufacturing defects.
- Powder coating defects such as peeling or blistering under normal conditions.
Where a valid warranty claim is approved, Coetz™ may, at its discretion:
- Repair the product.
- Replace the defective component.
- Replace the complete product.
- Refund the purchase price where repair or replacement is not reasonably possible.
What Is Not Covered
This warranty does not cover:
- Incorrect measurements supplied by the customer.
- Installation errors by third-party installers.
- Damage during installation.
- Normal wear and tear.
- Cosmetic damage reported after installation.
- Glass breakage after delivery.
- Scratches, chips or dents not reported at delivery.
- Corrosion caused by coastal, chemical or industrial environments without appropriate maintenance.
- Damage caused by misuse, abuse, accidents or neglect.
- Lack of routine cleaning and maintenance.
- Modifications or alterations after delivery.
- Building movement or structural settlement.
- Acts of nature including hail, flooding, fire, storms or lightning.
Glass Warranty
Our glazing products are manufactured using certified safety glass where specified.
The warranty covers manufacturing defects only and does not cover:
- Impact damage.
- Thermal shock caused by external conditions.
- Scratches after installation.
- Glass breakage during handling or installation.
- Damage caused by building movement.
Minor imperfections that comply with applicable South African glazing standards are not regarded as manufacturing defects.
Powder Coating
Powder-coated aluminium products are manufactured to high industry standards.
To maintain warranty coverage:
- Wash frames regularly using mild detergent.
- Avoid abrasive cleaners.
- Remove salt deposits in coastal environments.
- Follow the recommended maintenance schedule.
Failure to maintain the finish may reduce its lifespan and affect warranty coverage.
Warranty Claims
To submit a warranty claim, please provide:
- Original invoice or proof of purchase.
- Order number.
- Photographs of the issue.
- Product description.
- Detailed explanation of the problem.
Coetz™ may request an inspection before approving any warranty claim.
Products must not be repaired or modified without prior written approval, as this may void the warranty.
Limitation of Liability
To the fullest extent permitted by South African law, Coetz™ shall not be liable for:
- Installation costs.
- Removal or reinstallation costs.
- Consequential losses.
- Loss of business.
- Loss of profits.
- Delays caused by warranty inspections or replacement manufacturing.
Our liability is limited to the repair, replacement or refund of the affected product, at our discretion.
Returns
Most Coetz™ products are manufactured to customer specifications. For our full returns process, delivery-inspection requirements and refund conditions, please see our Returns & Refunds page.
Consumer Rights
Nothing in this Warranty & Returns Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.
Contact Us
If you believe your product is covered by this warranty, please contact us and we will assist you through the claims process.
Coetz™ · Tel: 010 412 0062 · Email: sales@coetzglazing.co.za · coetzglazing.co.za
Our team is committed to resolving genuine product concerns promptly and fairly.