Automatic door call-outs, repairs, service and maintenance keep your entrance working when it matters most. A stuck, noisy or unsafe automatic door disrupts trade and access — so Coetz™ and MC Automations offer automatic door call-outs nationwide – booked and paid online, plus genuine automatic door spares shipped nationwide. Whether you need an urgent repair, a scheduled service or a maintenance plan, we look after MC-125 sliding doors, MCW-100 swing doors and most other brands. This page explains our automatic door call-outs, what we repair and service, and how to book a technician.
Book an automatic door call-out online
You can now book automatic door call-outs online and pay before the technician leaves. Type the site address, see the exact fee for your distance, tell us what the door is doing and pay by card or instant EFT.
- R1 450.00 excl. VAT within 60 km of our Laser Park workshop, including the first hour of labour on site.
- Beyond 60 km: R7.00 per km based on the AA rate, counted there and back.
- On site within 24 hours of payment in Gauteng and 48 hours elsewhere in South Africa.
- Our technicians carry spares for all major automatic door brands – if a part is faulty you can pay for it on site while the technician is at your door.
- Several doors or a busy site? We offer service level agreements tailored to each site.
Automatic door call-outs and emergency repairs
When an automatic door fails, it can leave a shop, clinic or office unable to open, close or secure its entrance. Our automatic door call-outs get a technician to your Gauteng site to diagnose and fix the problem — a door that will not open or close, sticks on its track, runs noisily, or a sensor that has stopped working. We carry common parts to resolve many faults on the first visit, and where a part must be ordered, our genuine spares reach you quickly. For a straightforward repair overview, see our automatic door repairs page.
What we repair and service
- Operators & motors — MC-125 sliding and MCW-100 swing drive units, plus most other makes.
- Sensors — activation and safety sensors that keep the door opening on approach and safe to pass through.
- Rollers, belts & tracks — worn rollers, stretched belts and dirty or damaged tracks.
- PC boards & controllers — faulty electronics, settings and hold-open timing.
- Glass doors & locking — alignment, seals, and secure locking.
Scheduled service and maintenance plans
The cheapest repair is the one you avoid. Regular servicing keeps an automatic door safe, quiet and reliable, and catches worn rollers, loose belts and drifting sensors before they cause a breakdown. We offer once-off services and ongoing maintenance plans that suit high-traffic retail, healthcare and commercial sites. A planned service also keeps the door compliant with safety-sensor requirements. See our automatic door maintenance and servicing page for what a service covers, then book a call-out or plan to suit your site.
Common automatic door faults we fix
- Door will not open, or opens slowly or partially.
- Door will not close, or closes too hard or too soon.
- Grinding, squeaking or knocking as the door moves.
- Door reverses randomly or a sensor keeps it open.
- Door off its track, or dropped and dragging.
Genuine spare parts, delivered nationwide
Reliable repairs start with the right parts. Our automatic door spares — sensors, rollers, belts, PC boards, operators and remotes — are stocked at our Gauteng base and shipped across South Africa, so installers and facilities teams outside Gauteng can order parts for their own technicians. For guidance on what wears out and when to replace it, read Automatic Door Spare Parts: What Wears Out.
Where we do automatic door call-outs
Call-outs with a technician on site within 24 hours cover Gauteng — Johannesburg, Pretoria, the East Rand, West Rand, Midrand and the Vaal. Outside Gauteng we install and service nationwide, with a technician on site within 48 hours of booking, and genuine spares ship countrywide, so an automatic door is never far from a fix. Tell us your location and the fault and we will advise on the fastest route to getting your entrance working again.
Frequently asked questions
How much does an automatic door call-out cost?
R1 450.00 excl. VAT within 60 km of our Laser Park workshop, including the first hour of labour on site. Further out, travel is R7.00 per km there and back, based on the AA rate. The booking page works out your exact fee from the site address.
Can I pay for spare parts on the day?
Yes. Our technicians carry spares for all major automatic door brands, so if a part is faulty you can pay for it on site while the technician is at your door.
Do you do automatic door call-outs?
Yes. We do automatic door call-outs anywhere in South Africa for repairs and servicing of sliding and swing doors, and you can book and pay for the call-out online.
Do you repair other brands of automatic door?
Yes. We service and repair MC-125 and MCW-100 systems and most other common automatic sliding and swing door brands, subject to parts availability.
Can I set up a maintenance plan?
Yes. We offer once-off services and ongoing maintenance plans to keep your automatic door safe and reliable and reduce the risk of breakdowns and emergency call-outs.
Book an automatic door call-out
The fastest way is to book your automatic door call-out online: enter the site address, see the fee, describe the fault and pay by card or instant EFT. Our step-by-step guide shows how to book an automatic door technician online.
Need a repair, service or maintenance visit? Contact Coetz™ / MC Automations on 010 412 0062 with your location, the door type and the fault, and we will arrange an automatic door call-out or supply the parts you need. Fast Gauteng call-outs, genuine spares nationwide.
What to expect from Coetz Glazing
Every automatic door call-outs project at Coetz starts with a free site measure, so we can confirm the opening, the power supply and the traffic flow before quoting a fixed price.
We build each entrance around a durable aluminium frame, glaze it with 6.38mm laminated safety glass, and set the operator to safe opening and closing speeds during commissioning.
Because we supply, install and service every automatic door call-outs ourselves, one accountable team handles the job from quote to aftercare, with operators, sensors and spares kept in stock for fast repairs.
What we check before quoting automatic door repairs, service & Call-Outs
The structural opening decides most of the specification, so we measure that rather than any existing frame. We then check whether the head is level and can carry an operator, what sits above the opening — a bulkhead, sprinkler line or services void all dictate where the header can physically go — and whether there is power at the head. Getting those three right before anything is ordered is what keeps automatic door repairs, service & Call-Outs on programme.
Power, load-shedding and access control
Decide up front whether the door should fail open for escape or fail secure for stock, and whether a battery backup should keep it running through a load-shedding slot or simply park it safely. Whichever you choose, staff need to be shown the manual release. Access control belongs in the same conversation: card readers, push buttons, intercoms and time clocks are far cheaper specified with the door than cabled in afterwards through a finished ceiling.
Which door type suits the opening
Traffic and wall space decide the layout for automatic door repairs, service & Call-Outs. Single sliding is the everyday shopfront answer; bi-parting halves the travel and handles the busiest public entrances; telescopic stacks the leaves where there is not enough wall to park them; and a swing operator automates a hinged door you already have.
- MC-125 sliding: single leaf to 150 kg, or bi-parting 2 × 120 kg, openings 1450–5000 mm.
- MCW-100 swing: existing hinged doors to 1,200 mm / 150 kg (interdependent).
- Tested to one million operating cycles, 2-year manufacturer warranty on the operator.
How often should the door be serviced?
Every six months as standard. A supermarket door doing thousands of cycles a day may need more frequent visits than a quiet office entrance.
Which glass comes as standard?
6.38 mm laminated safety glass, with powder-coated framing in the finish that suits the frontage.
How much work will the door really do?
Traffic is the number that sizes automatic door repairs, service & Call-Outs. Count people in and out, then add deliveries, staff movements and trolleys. A quiet reception and a supermarket entrance can look identical on a drawing and behave completely differently in service, which is why the cycle estimate belongs in the specification rather than in the assumptions.
What to send us for a quote
A useful quotation needs very little: the structural opening width and height, a photograph of the doorway taken square-on, a note of what is above the opening, and a rough idea of daily traffic. Tell us whether access control or a battery backup is wanted and the quote comes back complete rather than caveated.
- Structural opening width and height in millimetres.
- A square-on photograph of the doorway and what sits above it.
- Rough daily traffic, including deliveries.
- Whether access control, intercom or battery backup is wanted.
- Any deadline the entrance has to meet.
Accessibility and everyday use
A powered entrance is the most reliable way to make a doorway usable by somebody with a pram, a wheelchair, crutches or an armful of shopping. Hold-open time is set so that a slower user is through before the door begins to close, and presence detection keeps it open for anyone who stops in the opening. Those settings are chosen for the people who actually use the building rather than left at factory defaults.
How quickly can a fault be attended?
Book online and a technician is on site within 24 hours of payment in Gauteng, and within 48 hours elsewhere in South Africa. Describing the symptom when you book means the right spare travels with the technician.
What glass comes as standard?
6.38 mm clear laminated safety glass, with tinted and performance options, quoted separately, where solar gain or privacy matters.
Automatic door call-outs in short
If you are pricing automatic door call-outs, send the structural opening sizes and a photograph and we will specify the system, the sensors and the glass against the traffic the doorway really carries. Automatic door call-outs are supplied, installed and serviced by one team, with spares held locally.
Ask us about automatic door call-outs and we will confirm the opening, the power supply and the traffic flow before quoting a fixed price.
Automatic door call-outs at a glance
- Pricing for automatic door call-outs follows the opening width, the glass and the sensor layout.
- Ask us to confirm the opening before ordering automatic door call-outs.
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